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Software Review of:
Norton Utilities 
2001 

From the October, 2001 issue of PC Alamode Magazine
by Bill Klutz 
boxThe Swiss Army Knife, with Swiss flag markings as the protective side covers, has long been a familiar symbol to most individuals. The original item had the basic tools or "utilities" (things that are useful) for the average Swiss soldier while under field conditions. The commercial versions sold today, whether a very basic model with a couple of blades or the "everything but the kitchen sink" model, offers the purchaser utilities he/she will feel comfortable having.

I believe the knife on the product cover was carefully chosen. Although it does not carry the Swiss Flag markings on the side covers, the "utilities" (tools extending from the knife housing) are designed to associate the usefulness of the software utilities in the box with the usefulness of the Swiss Army Knife tools. Computer users familiar with the Norton name and product line reputation would quickly agree the strategy was no fluke.

Rising computer use demands good utilities
In the last 10 years, computer sales and usage has steadily risen. In recent years, falling prices, the Internet and the rise in e-mail use, along with commitments by more businesses, school systems and libraries to use computers, has spurred individuals to want their own computer system. This, coupled with systems and software being more complicated and periodically causing a problem or needing to be "optimized," has increased the number of user run "utility" programs to solve these difficulties. (Stats for "Try to fix it myself" are: 84.9% - Home; 61.3% - Work.) Over time, utilities that receive poor marks verbally or through reviews, are not user friendly and/or don't do the job as expected, will be "weeded out" (usually through not being purchased). This allows only the better ones to survive.

The program
Norton Utilities (NU) is a survivor. It was first introduced for DOS in 1982. The Windows version came on scene in August 1995, with a succession of versions following: 

  • 2.0 for 95 in 10/96
  • 3.0 for 95 in 11/97
  • 4.0 for 95/98 in 2/99
  • 2000 for 95? in 9/99
  • 2001 for 95? in 9/00
That, and the fact it is an integral part of Symantec's award-winning NU SystemWorks 2000 utility suite, should tell us something about the program. (SystemWorks 2000 integrates a suite of otherwise stand-alone products that address a broader range of needs, and delivers the best value for those needing the wide range of products.)

NU 2001 keeps systems running in peak condition. It improves PC performance, keeps hard drives healthy, and fixes Windows problems, no matter which version of Windows the user is running. It stops trouble before it starts, rescues systems (and recovers data) in emergencies, and tunes up and troubleshoots systems with one-button simplicity. Informed users usually don't want their computers and data, in the company of anything less than Symantec's Norton brand ? the trusted leader and innovator of protection, maintenance, problem solving and performance boosting utilities.

Installation and use
NU 2001 is easy to use. It includes, like other Norton products, wizards that enable users to easily do what needs doing by following step-by-step instructions. Once installed, you will see a Graphical User Interface (GUI) with menu. Across the top is LiveUpdate, Options and Help (these appear on each GUI window selected). LiveUpdate is configurable and can be set to check for updates to NU. You decide which updates you want to install. The Options area allows configurations for when/how NU operates. Help, as in most programs, is an indexed functions list.

Down the left side are the GUIs which can be selected (3, except for Windows ME which has 4). Once a GUI is chosen, selectable wizards appear to the right. Each wizard will then guide the user, step by step, in the operation to be performed to give the user confidence in doing the job right the first time. The available GUIs and the associated wizards (some with wizard in the name and some without, so I did not include it), plus a brief explanation of each (additional Windows ME functions are identified below in brackets), are as follows:

  • Optimize Performance: 
    • Speed Disk 

    • The first utility to both defrag and optimize entire drives, not just files. Places the most frequently accessed files e.g., Windows directory or Internet browser at the beginning of the disk, on the outermost tracks, closest to the rest position of the head, for fastest access
    • Norton Optimization 

    • Optimizes the Windows Registry and Windows Swap File.
  • Find and Fix Problems: 
    • Norton System Doctor 

    • The early warning system. Runs in the background, continuously monitoring system performance disk and CPU usage, disk integrity, system integrity, network throughput, Internet site access time, and more to keep a computer free of problems and running at peak efficiency. Alerts the user to problems or pre-set alarm conditions and, as previously instructed, recommends a course of action or fixes the problem.
    • UnErase 

    • Steps the user through the process of recovering lost, deleted and overwritten files including files that are overwritten by a malicious virus
    • Norton Disk Doctor 

    • Diagnoses and repairs after notifying user, or automatically a variety of disk problems, helping to prevent data loss
    • Norton WinDoctor 

    • Performs a series of tests to diagnose most Windows problems. Groups problems logically to help users fix multiple problems with one corrective action, and better understand what is causing the problems ? to try and avoid similar problems in the future. 
    • Norton System Check 

    • Gives users control over when NU runs.
  • System Maintenance: 
    • System Information

    • Gives users quick access to system information, including memory, logical and physical disk characteristics, network connections, multimedia devices, and Internet connections.
    • Norton WipeInfo

    • Permanently deletes all traces of selected files and entire folders from the hard drive and including those which may reside in space considered "free."
    • Image

    • Takes a "snapshot" of critical disk information ? boot record, file allocation tables, root directory, etc. Saves it to the hard drive to help ensure complete recovery from accidental folder or file deletion
    • Norton File Compare

    • Enables the user to selectively undo changes. Compare and Registry Tracker together give users the ability to examine and undo modifications to program and data files, the Windows Registry and .INI files.
    • Norton Diagnostics

    • Identifies hardware problems quickly. Tests the health of hard disks, speakers, memory, CD-ROMs, printers, modems, the system board, floppy drives, comm ports, PC Card slots, sound cards, keyboards, mouse, and more.
  • Registry Management: 
    • Norton Registry Editor

    • Powerful tool for navigating and editing the Registry and various .INI files associated with Windows applications
    • Norton Registry Tracker

    • Monitors changes to critical setup data and startup files, including Registry keys and .INI files.
Other key features for users of Windows 95/98/ME include: 
  • Norton SpeedStart
    • Designed specifically for use with Windows 95
    • boosts speed of loading applications, cutting up to 50 percent the time it takes Word, Excel and other applications to launch.
  • Norton Rescue Disk offers two rescue types: 
    • Norton Zip Rescue

    • Saves rescue information to an Iomega/Jaz type drive
    • Basic Rescue, or Recovery Wizard

    • Guides users through the process of restarting and fixing a system that fails to boot

      Together, they give the user the unique ability to boot to a full working copy of Windows from the Iomega/Jaz type drive, and permit users to save their work and recover critical files using the Windows-based tools built into NU. Rescue Disk Also features Windows File Check, which helps determine why Windows is not booting properly; 

  • DOS Apps Includes versions of 
    • Norton Disk Doctor
    • Unformat
    • DiskEdit
    • UnErase that operate under DOS.
Other key features for users of Windows NT and Windows 2000 include: 
  • Norton Protected Recycle Bin 

  • Adds extra, configurable data-recovery protection to the Windows Recycle Bin 
    • safeguards overwritten files
    • files deleted from within a Windows application
    • files deleted from a DOS window.
  • Norton Protection 

  • Loads automatically when Windows starts; manages usage of hard disk space, purging deleted files as the user needs space for new files.


My comments
Unfortunately, PC problems are inevitable. Fortunately NU is quite effective at doing the jobs it was designed to do as are the other Norton products, whether as stand-alone utilities or in a suite. In the category of stand-alone problem solvers, NU competes with other products that are either too advanced for the novice user, not robust enough for power users, or do not provide enough additional value above what is built into Windows. NU provides balance more practical tools, solving the most common problems, yet not overwhelming the average user. 

Core features in NU are generally regarded to perform better and with higher quality. For example, Norton SpeedDisk is faster than competing products and the Windows defrag. It is also more comprehensive optimizes hard drives, not just defraging them. And, NU gives users options that maximize performance, such as the ability to move recently-opened files to the most accessible area of the hard drive. For this, and other reasons, many in the computing world like the program PC Computing MVP winner 1/99, PC Magazine Editor's Choice Award 5/99, and PC World Best Buy 2/00.

Unlike some competitors, NU provides a broader set of solutions that run automatically.  System Doctor, for example, features a comprehensive set of system monitors that run continuously in the background so users do not have to remember to periodically check the PC. So, with all this said, I would strongly recommend NU to anyone who owns a PC. In my opinion, it is certainly a program that merits consideration, especially since it carries the Symantec and Norton name.

System requirements
Windows 95B/98/ME/NT 4.0 (Service Pack 3?/2000 Pro; Pentium processor; 32 MB RAM (64 MB for 2000 Pro); 70 MB disk space (50 for compact install); NTFS/FAT file system; CD-ROM drive; 256 VGA; Mouse; Optional: Sound, Iomega/Jaz type drive.

Company information & pricing

Symantec Corporation
20330 Stevens Creek Blvd.
Cupertino, CA 95014
(408) 253-9600
Fax 446-8152 or 253-3968
Automated Fax retrieval for general product info, fact sheets, and product upgrade forms @ (800) 554-4403 or, non-technical questions. The program can be purchased at most stores that carry computer software (about $49.95); from the company's Web store; or through many online retailers.


Bill Klutz does consulting work, primarily in the areas of Management and Computer Applications/Hardware/Software.