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In Mary Renault's historical
novel, The Last of the Wine, set in Athens in the fifth century
BC, a minor character says that every profession has its ethics. In the
book, it's a remarkably principled thing for that character to say — he
was a freed slave who was taken prisoner in war and brought to Athens where
he was forced into prostitution; yet after he was freed, his "professional
ethics" were the reason he refused to tell who his former customers were.
The newest profession these days is computer servicing and repair, and
— you guessed it — I'm suggesting that the newest profession needs to observe,
in the real world, the same ethics about clients' privacy that Mary Renault's
character, a former member of the oldest profession, observed in fiction.
An excellent case study in computer privacy recently came from that
supposed bastion of freedom of thought, Harvard University. (I went there,
so I can trash the place in print.) It seems a dean (of the Divinity school,
no less) had trouble with a computer that belonged to the university, which
he used at home. He called the university computer repair service, and
somebody worked on it. In the process, they replaced or at least backed
up the hard drive, and noticed some erotica/pornography/adult material/dirty
pictures/. . ./whatever you want to call it. Perhaps accidentally, word
of this reached the president of the university, and the dean eventually
resigned under pressure over the matter.
Should that have happened? Obviously, I don't think so, or I wouldn't
be writing about it. I think a person should have a right to privacy in
his "papers," including the contents of his computer's hard drive. I think
this right should exist even if the computer technically isn't his, as
in this case. One could argue that since the hard drive belonged to the
university, they had a right to inspect it, but I think that's balderdash
based on a technicality. If the school was that worried about a hard drive,
they could charge the dean whatever it cost; I don't believe the university
had any right to the information on that drive. I feel the same about the
question of to whom the repair person owed allegiance — I'd say it should
go to the school if the faculty member were stealing something of value,
but to the faculty member regarding privacy of his information. “Anything
of value” conveniently excludes a reasonable number of floppy disks, data
CD's, and a reasonable amount of paper for faculty members who still push
a pencil.
The juicy tidbit about the Divinity School dean's cheesecake collection
may have leaked out accidentally, precisely because it's so juicy. If it
had been girlie magazines in the football players' lockers, or even the
coach's office, it might have evoked only yawns. As a doctor, I've had
a chance to learn that it's not that there is a high percentage of strange
people out there: in one way or another, we're all pretty strange. Some
of us just hide it better than others. Psychologists who try to "measure"
personality struggle with dozens of independent variables, like extroverted
or introverted, pessimistic or optimistic, thrill-seeking or risk-averse,
and so on. It would probably take fifty or more such variables to begin
to get a thorough description of a personality. When you consider that
in medical statistics anything outside the 95% limits is considered "abnormal",
you should expect that a typical person will have two or three "abnormals"
in his hypothetical "personality inventory" if we ever get to the point
of measuring such things. "Strange" is normal — chew on that thought a
while. I've also had a chance to learn enough juicy tidbits about prominent
people that it's lost its kick. (It just takes a few of those secrets before
you get jaded.)
Computer experts have only recently been running into those tidbits
as part of their job, so many of them may not yet be so jaded, but it's
likely to happen frequently now that lots of folks who are not technically
oriented are using computers to write and store documents.
I urge anyone whose job involves handling the information in other peoples'
computers to be very tight-lipped about what happens to be on those hard
drives. It won't take long before the urge to tell the world dies down,
and some discretion will do wonders for your career, and for client loyalty.
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