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Today’s Wall Street Journal (01/09/02) highlights a new breed
of celebrity appearing in commercials “from Detroit to Frankfurt to Tokyo.”
Those celebrities are not movie stars, rock stars or even politicians.
They’re automobile designers.
Bryan Nesbitt, who designed Chrysler’s PT Cruiser appears in an advertisement
in Rolling Stone. Shiro Nakamura, design lead for Nissan, graces TV commercials
in Japan. The celebrity of these men and their colleagues emphasizes the
increasing importance of design in our everyday lives.
Whether designing a functioning machine or a Website, design is often
what stands between customer satisfaction and customer annoyance. My Rio
MP3 CD player, for example, is easy to use, a pretty color blue, compact
enough to fit in a fanny pack, and doesn’t skip when I work out. So why
am I annoyed? It didn’t come with an AC adapter. I tried the AC adapter
from my old CD player (same voltage, etc.) but it didn’t fit the adapter
port. I tried two universal adapters with various size adapter port connectors.
NONE of the adapter port connectors worked. Either the idiots at Rio accidentally
designed the adapter port the wrong size, or they deliberately made it
proprietary so that I would have to buy an adapter FROM THEM.
I’m not sure which possibility annoys me more.
Which emphasizes that poor design can be deliberate or accidental; but
good design is no accident.
Design is especially important these days for Websites, although you
wouldn’t know it for all the poorly designed Websites that grace our screens.
As with all new technologies, it takes a while for design to catch up with
capability, so Website design is still very much an evolving science. I’ve
been interested in Website design for at least five years now, so the fact
that I volunteered to review Peter Kent’s Poor Richard’s Website
is also no accident.
I've read all the For Dummies books in the MCSE series. I've also read
Fitness Walking for Dummies, Cats for Dummies and A+ Certification
for Dummies. All were clearly and concisely written, although in the
MCSE series they dealt with arcane information. I could barely grasp TCP/IP
and Internet Information Server simply because I didn't have the background
to follow it all. But I still managed to grasp a lot of it, simply because
the books were well designed and well-written. If you like the “For Dummies”
series, you’ll also like Poor Richard’s Website.
Now that I am actually designing an e-commerce Website I understand
the importance of the approach Mr. Kent takes. His book is not merely about
Website design, although he does deal with the subject and even gives examples
of good design and poor design. His book deals with the mechanics behind
Website design. I learned just about everything I needed to know about
Website mechanics from this book.
Don’t let the possibility of having to read about arcane Website mechanics
scare you away. The book is actually written for the businessman who wants
a Website, particularly an e-commerce site, and doesn’t have a clue where
to start.
Peter Kent, author of the best-selling Complete Idiot's Guide to
the Internet, The Official Netscape JavaScript 1.2 Book and
32 other books is a technical writer and Web builder who knows his technology
but also understands that the computer book business has a technology bias
that frustrates many readers. There are too many books that throw technology
at the reader as if technology for technology's sake is what it is all
about. There are too few books that answer real people's questions about
computers. Poor Richard's Website aims to correct that problem by
answering everything you could possibly ask about putting up a Website
and some questions you didn't know enough to ask.
Chapter 1, Do You Really Need a Website? tells you what Websites
are good for, and even more important, what they are not good for.
He admonishes you to remember that the Internet is first and foremost a
giant jobs program for computer geeks.
This chapter states the issue, lists the choices then guides you through
each of the options by process of elimination, describing the worst choices
first. For the curious, the first choice is "To get incredibly rich making
new sales to millions of customers."
Surprisingly, Kent also describes why you shouldn't put up a Website,
and what you can do as an alternative.
In a section called Fools and Angels Kent decries one of the
most common Internet myths: You better get onto the Internet quickly or
your competition will be there first. Instead, he suggests: Get online
by all means, but do it right!
Chapter 2, What You Need Before You Start, lists the items you
need to get started publishing a Web site. The basic list reads:
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A computer
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Hardware connecting the computer to the Internet
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Internet access through an Internet Service Provider
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A POP e-mail account
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Somewhere to put your Web site
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Basic Internet access software
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Basic Internet knowledge
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Advanced research and marketing software.
He offers a good discussion of the different connection technologies,
such as Cable Modem, DSL, ISDN, Satellite Systems, and T1 and 56K lines.
Under Basic Knowledge, he offers a glossary of Internet
terms essential to understanding the innards of a Website.
Last, he discusses who should set up your Website and what it
might cost.
Chapter 3, Where to Put your Web Site is an excellent
resource for businesses, because it discusses in detail the questions you
need to ask and the technologies you need to look for when looking for
a host for your business Web site.
In particular, you need to know the difference between setting
up a Web site and setting up a Web server. Often these two terms are used
interchangeably. Mr. Kent says that it is not uncommon for a major computer
magazine to publish an article about how to set up a Web site when it actually
discusses setting up a Web server. Regarding the extremely complicated
and technical procedure of setting up a Web server, Mr. Ken suggests: "If
you don't know what it takes to set up a Web server, don't try it."
Another difference between a Web site and a Web server is that
setting up a Web site costs as little as $25 per month, whereas setting
up a Web server costs at least several thousand dollars per month. The
Web site is so inexpensive because you put it on someone else's server.
Only if you need security and complete control over the site do you need
your own server. In the latter event, you must be willing to provide
24/7 supervision.
Once you have decided to let someone else do the hosting, Mr.
Kent discusses different hosting services and features you should look
for in a good Web hosting service. He uses cyber malls as a good example
of poor Web design and little else.
He lists and discusses the things you need from the Web hosting
service and the things you can get elsewhere. For example, if you need
CGI Scripting support or Front Page support, don’t go with a hosting service
that doesn’t offer it. Also, geographical location (read local) is important
if the host doesn’t offer a toll free number for tech support.
On the other hand you don’t have to pass up a Web hosting service
that doesn’t offer mailing list services, shopping cart software, online
credit card and check processing and promotional and design services, because
all of these can be found elsewhere, and the host can even tell you where
to look.
In Chapter 5, he goes into detail regarding Domain Names, how
to pick the right one, and how to get it registered. You’ll even learn
how IP addresses are translated into Domain Names so that you can impress
your friends at your next cocktail party. More pertinent is help deciding
whether you should have a .com, .net or even a .xxx domain, and what all
this means in the first place.
Another important issue is who to employ to design the site,
and what you should do once you find him (get a turnkey bid and allow him
to have a mailto on your site, but no link to his site!)
What Poor Richard’s Website is not about is coding
in HTML. Although he has a chapter on HTML basics, it is VERY basic.
If you want to learn HTML, a better choice is Elizabeth Castro’s HTML
for the World Wide Web. However, if you know NOTHING about HTML and
just want to learn a little, Poor Richard gives a painless introduction.
Another chapter deals with selecting an authoring tool, such as Front Page
or Dreamweaver, and lists the best choices for the novice or for the sophisticated
Web designer.
If you’re interested in finding out more about Poor Richard’s
Website (and other publications) log into <http://PoorRichard.com/>.
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